Jamies Italian reviews
By AJ B.
Posted on 04/01/2014
Wow what a rip off! Small portions, chaotic service, average quality at rather a high price. Dining out on a name....
Went Jamie's Italian Cambridge with guests from Singapore on Friday Sept 13th. Our waiter from the offset was grumpy and unwelcoming.
My husband & I are in our sixties and for health and our inability to eat large meals any more order the small pasta portions - he made us feel by his attitude uncomfortable at that choice. Our guests ordered the Pork Chop main and the Turkey Milanese and the child ordered the pasta dish. We then asked for polenta chips, mixed bread and the nacho dish to be brought out as a starter. In a condescending & rude manner the waiter said that was not a starter - he was miffed because he had to put the order through again. We asked for a jug of water - he said we have mineral or spring water. So we order mineral. Obviously that meant each of the 5 only had half a glass. We noticed other talbes HAD JUGS OF WATER - so we asked another waiter to bring us one. Grumpy waiter came back with the 'starters' - and between 5 people he only gave us the one tiny dish of oil/balsamic!
Our pasta, though okay, was definitely not up to expectations. The pork chop was overcooked and dry. The child's pasta although hot was so dry she could not eat it. All of the adult main courses were just warm. We were all starving since we'd been exploring all day so the adults ate most or all of the food out of sheer hunger.
My husband & I were very embarrassed and would now be very nervous to take guests to a Jamie's Italian again.
I would have expected a lot more-I think Jamie has to check into this 'chain' of restaurants. We took our guests two days before to Jamie's friend Jimmy's Farm outside of Ipswich - great food, great ambrience and great service.
why on earth would go to his ghastly place at all? His mission statement is Italian food like you will find in any Italian restaurant- rubbish! You would never find Aberdeen angus burger and chips on any Italian restaurant menu or a separate childrens menu, kids eat the same as adults in Italian restaurants in Italy, also why on earth were you eating a burger idiot! The Leeds restaurant is never full and the one in York is changing to a bar am I bovvered not at all ha ! ha! Avoid anything to do with this man like the plague!! Go to Bologna the capital of Emilia Romagna for REAL Italian food, no pizza with pineapple or sweetcorn and do not ask for pepperoni pizza as you will get pizza with peppers, pepperoni as we know it is an invention of americans!
I tried this place once just to see if I was right and I was, it is VILE!
I came for lunch and expected
teasonable quality food, given The profile of it's owner
Unfortunately the food was very poor.
The driest most tasteless burger I have had north of Casablanca. The manager blamed British food regulation for the chefs obvious failure. Apparently it has to be cooked at 75 degrees for what must have been longer than England's wait for a World Cup victory.
They were obviously understaffed and a 45 minute wait for the poor food did not help.
Had to wait an additional 5 min for cutlery, and Parmesan for the pasta never arrived
You must try harder , Jamie and maybe spend a bit of your well deserved millions on some more staff and some staff training. The manager was very defensive and needs to attend a customer relations course.
Avoid this restaurant or prepare to be disappointed.
Great setting and decent atmosphere, although this was slightly spoiled by being sat at a table near the busy bar area where I was constantly jostled. The anti-pasta were very good; pasta nachos and arancini. However my main course was terrible!! Cockle linguine with extra sand from Heacham beach - not a pleasant taste sensation. Overall very disappointing. The manager was kind enough not to charge us for my "grit filled" main - very generous of him.
I expected a lot more from this restaurant and certainly will not be visiting again.
I've been here twice, because we thought we might simply have been there on an off night, but our experiences were identical. Our meals were poor and to be blunt we felt ripped off.
The starters were fine, which you'd expect as they were simple. The mains, though, on both occasions were frankly shocking. Overcooked, drowned in salt and on the second occasion served lukewarm. We're not fussy diners but we'd never go back, and many of our social group feel the same way even though we all live in the city.
Our teenage daughter was there recently with friends and two of them sent their food back because there was so little sauce on their pasta dishes. The waiter gave them a lot of stick for this but having seen the photo that her friend took of his portion, they were absolutely right to ask for a decent amount of sauce.
The venue is fantastic and so worth having a drink in, but the food is, frankly, second rate and trading simply on Jamie Oliver's reputation. A real shame because it's an opportunity missed. There are other chains in Cambridge which at least don't pretend to be something they're not and actually offer better food.
Enjoyed a great meal here this evening. Plenty of staff who were all very helpful. Great food served pleasantly and quickly. Great atmosphere and by the time we left at 7 30 pm, it was buzzing! Will definitely be back!
A group of myself and family members visited Jamie's in Cambridge for my sisters birthday. We were all very excited! And not let down! It was great! We went on a Sunday night and didn't have to wait for a seat, we were sat straight down. First impressions were a clean, vibrant and bustly restaurant with a busy, chatty atmosphere.
The waitress who served our table was very friendly and efficient. We had the bread basket to start with and devoured that fairly quickly so had another, these are a must while you're looking at the menu, a really lovely interesting combo of breads.
We all ordered different foods from the menu, and were all extremely happy with our foods presentation and taste.
I have been to lots of really lovely restaurants, and although this isn't the poshest, most romantic, it is superb, if you want a lively, chatty environment with great food and a nice big glass of wine with friends and family.
Can't wait to go again.
A friend and I decided to have an special meal for our birthdays and decided on Jamies - what a mistake. We were told we would have to wait 45 minutes and to wait in the bar. We tried to get a drink but there was only one person serving who was making coffee for a customer, which he spilt whilst serving hence he decided to make another - we didnt even get an apology for having to wait for 15 minutes for a drink or any further assistance called. Eventually our buzzer went to notify us of a table - we prepared to walk through to the main room but was shown to a table in the bar area which in itself was awful as people were passing backwards and forwards. I asked for the Nachos with 'fiery sauce' - hardly! It was watered down Salsa. Next was our grilled chicken! The portion was extremely small - one thin piece of breast and a leg - that probably being because it had been cremated rather than grilled - it had no flavour whatsoever and was extremely dry. The fact that it was served with a pile of rocket was even more lacking in taste and the cheapest salad ingredient you can come up with - this did not even have a dressing on it and they wanted £13.50 for this! We did not complain at the time because we knew we could put our views on the web as this would be read by many rather than not have the information passed on within the Restaurant. I have to say the wine was nice but compared to going next door to the Bath afterwards and paying £8 for a bottle was a pleasure in comparison to £25 in Jamies. I have now found that several people have said their meals were bland and the pasta was stuck together etc. Come on you people make it known that we are paying for a name and not good quality food. Come on Jamie get your Restaurant in order. D Wesleycambridge
My son took me to lunch Monday 13th Dec. Food was nice, service was good but was made to sit in a draught by the door. Three of us went today Monday 20th Dec. No heating ( boiler not working )i would say we were served half the portion of food we had last week. Told the waiter, who was going to get back to us. Still waiting. Two pieces of bread in the basket ( which came when we had almost finished our meal. Lukewarm veg. My impression was (get them in and get them out as quick as possible)felt being sent to the bar first was a way of making extra money as there were so many empty tables in the dining room. Come on Jamie not good enough.
Worst restaurant (given the price) in Cambridge. My wife and I go out to eat in Cambridge at least three times a week and have been doing so for over 10 years. Therefore, we were excited to hear about the potential of this place. Unfortunately, the experience was horrible. We will not be back.
We went early on a Thursday night. Plenty of good tables were visible through the windows. All go so far. We went in to be greeted (if that's the right word) by an utterly indifferent host in black (FIRE HIM: HE WAS ON DUTY 25 November 2010 at around 18:00) who promptly assigned us to the worst table in the place - maximally in the flow of traffic and next to a table of children.
We asked about one of the nice tables that were free and were given some load of codswallop about how the servers for those tables hadn't reported for work yet. Apparently, in this universe, the satisfaction of the customer takes a back seat to their work schedules. I don't care if it's a kebab van: the work schedules of your employees is not my concern.
Eventually we got an alternate table. It was ok - the chairs are cheap looking and the gorgeous building has been badly let down by the interior design.
From them on, we were treated to an utterly forgettable meal. My scallops were theoretically 'nicely presented,' but this did little to hide the bland taste and unimaginative use of what I strongly suspect to be frozen and canned ingredients from the fish to the capers and the chili. The food was not so much cooked as it was assembled. My partner's fish was no better. Bland, bland, bland.
Vegetable side dishes consisted of vegetable slathered in utterly forgettable tomato sauce. Even the 'artisinal' 'Italian bread' was Sainsbury's quality - not fresh at all and made from cheap ingredients even though there are quality bakers about in Cambridge.
We will not be back. May this over-expensive consumerist rubbish return to the boardroom where it was conceived.
By I C.
Posted on 03/08/2010
Went here August 2010. Wasn't impressed. Very expensive, at £20 per person for a main with a side of chips and veg (and you need one each, as they're not big). Very average food and small portions.
Wine was OK, but expensive (£18 for cheapest rose).
Won't be returning. Can eat better at Carluccios or Strada, for half the price.
Not good value. Food is average, very unimaginative. I ate here three times over a two month period and there were always problems with the kitchen. First an "accident" that took all the pasta dishes off the menu for 30 minutes. Both the second and third times, the dish was not served as described but lacked 2-3 of the ingredients listed on the menu. I mean, I know profit margins in this business can be slim but this level of incompetence in the kitchen is beyond belief. For what it is, the food is very overpriced. This is plain Italian food served with an illusion of some kind of restaurant experience, more marketing than substance. Two stars only because the waitress had the gumption to tell the chef to cough up with the missing ingredients after the chef tried to deny they were missing.
I was looking forward to eating here as I had heard great things about the Brighton branch. I was a bit disappointed to be honest. It all started off quite frustratingly due to the inability to book a table or even put your name down to guarantee you a table for later in the evening. Once we were seated we nibbled on some olives, tapenade, "music" bread and stuffed peppers (which were all very nice indeed) while we waited for the other two diners to join us. The Anti-pasti meat plank was very nice, but not good value. The arancini were very hard and I couldn't taste any smoked mozzarella. I had the Flash steak for the main course and although someone had clearly tried to tenderise it to within an inch it was still very tough and overcooked. The chips on the other hand were grossly undercooked - pale and dry (and you don't get very many for your money). Other main courses went down well though. The wine was quite average but very expensive. On the plus side, the service was swift and professional and the decor is very nice. There are also some more unusual offerings on the menu which you don't see in any of the other Italian chains in Cambridge. All in all, I will probably spend my money elsewhere in future - I don't think the problems we had were teething issues which one can generally expect from a new restaurant. I think the poorly executed food is unlikely to change.
By Bee B.
Posted on 19/06/2010
Very reasonable and absolutely yummy, chicken salad is a must!! Feels like a top end restaurant inside this beautiful building but prices match other Italian chain restaurants, but this is so much more than your average bella italia or prezzo!!
Just come back from my first and last visit to Jamie Oliver's restaurant in Cambridge ‘jamie’s Italian’imagine asking for food with no nuts, because you may die and they get that wrong! ! ! ! Read on. We had to wait 30 minutes for a seat. Not bad considering the prestigious name attached to the venue. When we arrived at the table, the family of four next two us were already seated at 7:15pm. We placed our order at 7:35pm. We had the misfortune of having a none English speaking person as our waiter. Consequently the waiter we had could not understand part of the order of one diet coke or the burger well done. We had to wait 20 minutes until both of us were drinking. The wine for the passenger arrived immediately, but the soft drink for the chauffeur was a struggle. After two reminders he finally managed to get it right. The well done burger arrived, and drew the attention of the neighboring diners. It looked impressive, but was not cooked to order. Once cut open it oozed blood. The burger that was returned was far less impressive. Less salad and chillies, (the joy of complaining) but at least the meat was cooked as requested. The chips that were requested did not materialize. A different portion was presented. Begrudgingly we left a tip of 15p, but only because I did not have the correct change! At 8:20pm the family of four next to us got their main course. They had more time obviously than ustherefor dine here once to say, ‘ooh I ate at Jamie Oliver's place’ (but should have gone to Mcdonald's.)Jamies Italian is for;people who have all the time in the world to eatpeople who accept that the customer is wrong, because the chef is always rightpeople who don't mind if the waiter gets the order wrong. On more than one occasionpeople that like nostalgia. School dining hall noise and chaos, but with much slower service. Do Not Dine Here;if you are not one of the above! ! ! ! ! ! Try t
Restaurant is beautiful, food was good, service was good. However, having been there twice now, I don't think I will go back. The meet and greet staff on the door are so unbelievably rude, patronising and pretentious! They clearly think they are rather special! Between our group of friends, we have now totted up that this restaurant has lost 17 potential tables due to these staff being so rude! We will not be going back!
You always get people who moan! You can never please joe public! We've been twice and its lovely!
Went to Jamie's last night and had an excellent meal. Not the place for a romantic meal for two as it's large and crowded but the atmosphere is great. The staff were friendly and helpful - thank you Norma! - and the service was prompt. What I really liked about the meal was the quality of the ingredients - from the bread to the excellent Valpolicella and antipasti. All presented very well and the portions were a good size. The salads were fresh and our main courses very tasty! Will go again definitely.
By L G.
Posted on 24/04/2010
We were very excited to have a renown restaurant in the center of Cambridge and had planned for weeks to go and enjoy. But I have to say that this is one of the worst restaurant experience I have had so far.
Good. Surprisingly spacious. (This is the only plus in that place.)
Not friendly. We ordered our starters, they came quite fast, but when the waiter delivered them to our table, he dropped one of the olives on the table, and then left without even checking with us whether we wanna have a replace, or even an apology. And during the entire dinner course, a waitress kept on breaking glasses or dropping things nearby. She didn't seem to be bothered at all, as if this happened all the time.
Very disappointing. No exceptional especially the main course. Greasy, bland, even found a piece of small brick on the so called Brick baked chicken (Well, at least we could be sure that the chicken was baked on brick!). I, on purposely ordered a pasta dish which I had in a number of restaurants in Cambridge, and the one I had in Jamies's came to the bottom of the list.
Not recommended. And will not go back again.
Our experience was a great service and tasting lovely food, fresh, simple and delicious. there was a letter to the Editor of a local Cambridge paper a few weeks back asking why Jamie did not cook English food, pies and roast dinners with Yorkshire puds etc., but Italian. Well, i think most people will agree that this is a much healthier way eating delicious food. Well done Jamie, you are a winner again. The only reason I rate this restaurant 4 star is becasue although it has a great atmosphere it is a little packed with tables being too close to eachother.
Unfortunately, despite the food being nice, a one hour wait for two starters was not the way I'd envisaged my first (and only) experience of Jamie's Italian. Nice decorations but the service left much to be desired as well. After the long wait for the starters, with very little of an apology from out waitress (unless you consider asking if we'd like any more drinks an apology) we were beginning to wonder what we'd walk in to. Another half an hour later we received our mains's. The food was nice, as expected, but when you have to order every side separately, then the cost makes it a must that the food is of a high standard. When you pay over £15 per main dish, you'd expect it to at least come with some sort of side. A handful of rocket was not what i was thinking. Unless of course you enjoy your steak as...well, just steak!
The presentation and taste is all very well but if i go out for a meal I'd expect it to be a meal. Not rations of food. I think I could have put the tiramisu in my pocket and walked out and nobody would have even noticed.
Take me back to the Copper Kettle any day!
Graham - Trumpington
My husband and I went to Jamies last Tuesday lunch time and I have to say I thought it was really scrummy, however, Jamie when are you going to cater for Coeliacs? I would love to have something other than rissotto however lovely it was - just sometimes it would be good to have a gluten free pasta - food for thought!!! B and N
By Ian M.
Posted on 24/02/2010
We went out to eat at Jamie's last night and am a little surprised at the comments below about not being English - we do after all live in a multicultural society and Cambridge is a university city which automatically draws from all walks of life - that aside we were actually served by 4 English waiters at the bar, the lady who seated us was English and our waiter was English long with the hostess on the door!
The food was amazing - I had the prawn linguine, my husband had both the risotto and the ravioli - both starter size as he could not make his mind up! The bread starter was great but the oil/balsamic although tasty and of good quality was not supplied in bowls big enough. We had to ask for 4 refills and each time the waiter took a while to see we needed him and then even longer to remember we needed more oil. The service was OK but the staff have a long way to go. Plates were cleared before both of us had finished, we had to ask for extra Parmesan as this was not offered. We had to pour our own wine and when we moved from the bar to our table we had to carry our coats (there is nowhere to hang them up) two glasses of wine and the rest of the bottle. We had to mill our own pepper as well - things you would not even have to do in pizza Express!
There was a distinct lack of space on our table, our coats were stuffed next to us and I appreciate that the building is old and the windows single glazed but the draught was dreadful. Anyway moaning aside we finished the evening off with an AMAZING tiramisu - huge portion and exceptionally tasty. I have eaten a lot of Tiramisu in my life and this was the best I have ever tried. The bill was £30 for food and £17 for drink which is extremely good value. I do think the service has a way to go.
I was really excited to learn Jamie Oliver was opening in Cambridge and couldn't wait to go. I love italian food and Cambridge has only ever had one good italian restaurant. The tables at Jamie's are odd i know its meant to be rustic but really!! they kept sliding all over the place. The staff were really sweet but non of them were English!! Which would be fine but they were not italian either! Saying that the food was great, starters, pasta wonderful. but not cheep! i think ill stick to deluca
A large party of family and friends had a very enjoyable time at Jamies Italian pre opening night on the 18th feb.All the staff could not do enough to give a very special ambiance to the evening.and of course the food was excellent.The building is a delight to look at too.We are already planning our next visit.
Thank you all
Jake & Sandra Flack