I took my mother, a wheelchair user, to the Alex this week. We found it disappointing that the only wheelchair spaces were at the very back of the stalls.
We put money in the 'binoculars' slot but couldn't get them out, and the two members of staff who we mentioned this to, who said they would bring a pair of binoculars to us, both disappeared and never came back.
Getting from the car park to the theatre with a wheelchair is a nightmare. There are some disabled spaces in the road near the theatre, but these were all taken by 6.30 when we arrived.
There were disabled parking spaces in the multi-storey car park, but the uneven pavement between the car park and theatre (with no dropped kerb on the car park side) was difficult to negotiate.
The only dropped kerb is near the main entrance to the theatre, which is inaccessible to wheelchair users. The little side entrance which disabled visitors have to use, and which is directly opposite the street to the car park, has no dropped kerb to it.
There only seems to be one toilet for disabled visitors, and the ladies toilets were very messy. I don't like being so negative, but I didn't feel this theatre provides equal access for its disabled visitors, and as a carer I found the trip hard work.
Perhaps the old theatre building can't easily be modified, but putting some wheelchair places at the front of the stalls might help, and it should be possible to provide dropped kerbs between the car park and the disabled entrance to the theatre.