The Institute information

The Institute showcases the best in live music, from up-and-coming musicians to established artists including Rudimental, Imagine Dragons and many others.

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The Institute reviews

By Pam H.

I went to The Institute for Ibiza carnival and the venue has no working disabled facilities. I have arthritis and all of the djs were either upstairs or down stairs. The lift wasn't working and I asked a bouncer but he said sorry it doesn't work. When we were leaving I asked another bouncer for step free exit but she was very aggressive! We ended up in a stand up row and she called other bouncers to assist because I refused to go up a set of very high stairs. The festival was still in full flow and we decided to leave so it wasn't because the festival was over we had just gone to them for help! One bouncer even said you managed to get in so you can get out the same way! I was very upset, I am a 5ft 5 inch woman so it wasn't as if they felt threatened! Eventually they let us out the step free way but only after id been verbally abused and grabbed and jostled. They have no concept of disability requirements or politeness to attendees. I bought my tickets almost 3 months in advance and gave up a nights work to go there but unless they change their policy regarding access and attitude of staff I wouldn't go there again!

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