I went to the restaurant on Monday evening with my 2 friends. We got seated quickly which was good, as I had heard that there had been a 20-30 minute wait for some people. We got seated then forgotten about for umm 45 minutes. When we got the attention of the waiter and proceeded with our order, we were then informed that out of all the starters on the menu there was only bread available!! Surely we should have been informed of this upon being given the menu. We placed our order then 30 minutes later got served a below average meal, chips that were far from fresh, a prawn linguine that missed the prawns, pasta that was not cooked right through !! We sent the chips back and just accepted the poor quality food. Not once did we get asked how was our meal, would we like more drinks, I had to get the attention of a waiter to request more drinks, which resulted in another 10 minute wait, we never got asked would we like desert! We sat there with dirty plates on the table till we left. Overall extremely disappointed. I really wanted the Olives on Ice and couldn't have them.This is a new restaurant I can't understand how the service, the food and the lack of choice on the menu can be allowed!! I am sure Jamie wouldn't be impressed with this, his reputation is going to be damaged. I expected more. There are so many other restaurants in Liverpool that are miles better than this place. Casa Italia is a proper Italian restaurant.