I visited Arlington & Co based on vast amounts of research and found them to be the friendliest, relaxed and ‘no-pressure’ diamond sellers in Hatton Garden. Their website boasts good, prompt customer service and I sent them two emails, which they replied to within one working day and the other within a few hours, in a very friendly manner.
I spoke to Nicoletta and she was there to meet me on my visit. All the staff, especially Nicoletta and Steven was warm, friendly, approachable and professional. They will make you feel at ease and I was shown a wide selection of rings over a 90 minute period but felt that they would have spent as much time as possible with me if I had let them.
I must emphasise that there is no pressure to sell you anything. I had a pretty good idea what I wanted and all Nicoletta did was explain the specifics of each diamond to me. Moreover, if I liked the ring and not the diamond you could ‘mix and match’ to ensure you get the diamond you want.
Steven appraised another ring we had bought in for free and spent a large amount of his time discussing this with us, which was very much appreciated. I asked some detailed questions (table size, depth colour grades), all which were answered very well and £250 was knocked the asking price of the ring to bring it into my budget, without hassle.
The vast majority of the rings are GIA certified, resizing is free and they offer an exchange service if, god forbid, the recipient doesn’t like it. Lastly, the champagne at the end of was very nice touch and once the ring has been purchased they are in no rush move you on.
After much research I found this to be the best jewellers in Hatton Garden and would strongly recommend this to anyone, especially if you are looking for an engagement ring and want some extra special attention.