I booked tickets and then my father fell ill and died, so I had to rush overseas for the funeral. I managed to remember to try to cancel my tickets, and contacted the cinema to do so, and was led on a wild goose chase of phone calls and emails. The first of those emails confirmed that I would receive a refund. After some follow-up messages I assumed everything was sorted and left my number in case it was not.
I received a call on the night of the movie asking why I wasn't there. I explained the situation and was told that they don't do refunds, but referred to the manager, for whom I left yet another message reminding them of the refund promise. Weeks later, with my life back in order, I realize that no refund was ever posted.
Enough is enough; they can have their £15 to stew in their cold blood. Yes, I'm bitter, but also a bit shocked at the terrible service I received.