Extremely disappointing customer service! I called up the Bloomsbury Bowling Lanes booking service to arrange my company's X'mas party with them. The person I spoke to was called Anna, and she was very rude and unhelpful. I initially asked if my company could be invoiced for the cost of the party as this is the only way my company can make the payment. Anna told me Bloomsbury Bowling Lanes does not do invoicing, and I was wasting her time asking for one. Anna sent me a booking confirmation email which looked very similar to an invoice. Unfortunately, it didn't have my company's name on it and the total cost had not been calculated, despite having a section for this on the confirmation. I called Anna back and kindly asked if the confirmation can include my company name and a total cost, so that my company could use it as an invoice to raise payment against. Her response was "listen. If you don't understand that we (bloomsbury Bowling Lanes) don't do invoicing, and you keep asking for one, then you can go somewhere else!"i was shocked that as a customer with a large booking to make that my request, which I don't feel was unusual, was dismissed in such a rude and unprofessional manner! Its such a shame because the venue has such great reviews, and I know my team would have had a great time there, but due to the poor customer service experience I received we will not be using the venue, and I will not be recommending the venue for any future parties held by our company.