Chipotle information

Chipotle on Charing Cross Road is the first London branch of the famed US burrito chain.

Ranked #138 of 5241 restaurants in London

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Opening Hours
Opening Hours
Mon-Sat 11:00-23:00
Sun 11:00-22:00

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What did you think of Chipotle?

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Chipotle reviews

By Nata R.

I've been to many Chipotle's in America and this is a welcome addition to London's busy West End eatery scene. At £6 for a burrito it seems expensive but actually it's a big meaty monster to eat and you'll be satisified for hours. With the food options on offer you can build many different tyes of Mexican spicy eating happiness in no time at all. Quick service even with a queue and the opportunity to get a beer with fast food is sublime. Overall - love it 100% and will go whenever I'm in the area!

By John P.

Something has gone very wrong!! Our office staff go there regularly and have all been really disappointed recently. The Burritos have shrunk and the beef has got tough. This used to be a real treat when it first opened as everyone from my company goes there at least once a week. Now though we are all getting fed up with the consistency and at almost £7 for a takeaway Burrito you would expect to be a lot happier at lunch.

By Diana B.

If you like to answer 20 questions before you get your food then this is the place for you. Dreadful acoustics mean that the staff can't hear you and you can't hear them. Customer shouts: A vegetarian bowl to go. Bread on the side please. Server shouts: What rice would you like? (She doesn't do the bread) Customer shouts: Brown. Are you doing the tortilla? Server shouts: Would you like tortilla? Customer shouts: Yes. Server asks: On the side? Customer: Yes Next server asks: What beans would you like? (There are 2 options and one contains meat). Customer: Black. It's vegetarian. Server forgets to add peppers. Customer: Peppers please. Server: Whaaat? Server asks: Which meat? Customer: None. It's vegetarian. Next server shouts: What salsa would you like? Server: Lettuce? Server: Corn? Server: guacamole? You get the idea...... Shame because the food is good for fast food. But a £6.35 bowl of vegetables and salsa just isn't worth the hassle.

By Lucy A.

I was so excited to see Chipotle had come to London, as I'm an American that hasn't had a decent burrito since moving here. I was very pleased to see that the wonderful flavour of Chipotle hasn't been lost in their trip across the Atlantic. It's the best "fast" food in London, and beats all other Mexican and Tex-Mex places in the city.

By Jinni L.

Chipotle is a welcome addition to London's fast-food chains - no more bland food and grumpy staff now this restaurant is in town! The staff were absolutely delightful and very patient as I dithered over filling choices, gently steering me towards guacamole instead of sour cream with my beans...One thing I was very impressed with was Chipotle's openness about the sourcing of their meat - the large menu above the counter listed all the meats and whether they were outdoor reared, British farmed etc etc. And you could certainly taste the quality in the meat, I was very impressed!

By Danny R.

Yessir. I like a fat burrito. It needs to be bulging. And the one I had at Chipotle did the trick perfectly. Especially with a cold bottle of beer from the fridge. I'd say it's the ideal place to grab a bite on the way home from a night out - a world away from McDonald's or a filthy kebab, but quicker and easier than having to frequent a proper restaurant. I did wonder about the room a bit - when I hit the wall it moved and made a hollow sound, as if it was knocked up by the people who made the sets of Neighbours when Mrs Mangle was still kicking about. I never really noticed that kind of thing in a restaurant before. But the burrito was ideal. Sated.

By C.

We fancied something quick after the theatre and Chipotle was just the thing. It's good quality fast food. The menu is pretty simple and the choices fairly limited, but what it does, it does very well. The chicken tacos were really tasty. I couldn't resist getting tortilla chips as well and the medium spicy salsa was amazing. Everyone was trying to steal my chips! You can also get a beer or margarita, which was a nice touch.

By Mazzy P.

Stumbled upon this place the other night on the way home. Why has no one told me this existed? We wanted something quick and easy and the thought of fast food was just not cutting it. Luckily Chipotle provided just what we needed. Quick, quality food. And guilt free too, free range chicken organic produce etc. I had the chicken tacos and not only were they the best I've had this side of the states but the staff were friendly and the place had a great cheap and cheerful atmosphere. Admittedly the menu was simplistic so if you're after the choice of a thousand different meals then this is not the place to head but if you're hungry having a tenner in your back pocket and want to feel satisfied without the fast food guilt then this place is a winner.

By P R.

This place certainly makes a change from the usual bland fast-food outlets! The steak burrito I had was huge and full of flavour - loved the spicy mexican tastes. Only downside is the bland decor which needs to be as spicy as the food!

By Jenny H.

I'm a vegetarian so was a bit hesitant about going to Chipotle as not really had much experience with Mexican and wasn't sure if it would be veggie-friendly. However, my boyfriend insisted we went and I was pleasantly surprised! Had a veggie taco and a corona and it was really good! Taco had beans (vegetarian kind), rice, salsa, guacamole and salad and the taco itself was nice and crispy and it was very tasty! Boyfriend had a shredded pork burrito which he enjoyed but he struggled to finish it - looked huge! May have to let him 'drag' me there again!

By Jen R.

Went for dinner here last night with a group of friends and i loved it. Good atmosphere and great food. Most of us had something different. I tucked into my Burrito bowl with gusto and despite my admittedly massive appetite I couldn't finish it! the food is fresh and so tasty, shame the lighting isn't a bit more inviting but with change from £10 I'll be coming back here in a hurry!

By Am D.

Went for dinner with friends at Chipotle last night and really enjoyed it. The food was GOOD and served in bounteous helpings, I am still stuffed. The staff were friendly and helpful and the for the size of the portions, the food was very reasonably priced. I would definitely go back. The only draw back was the wait for a seat, but once we were seated we were quickly embroiled in a Tabasco-in-the-drink scam that the lads sitting next to us were carrying out. Chipotle is great. YUMMY YUMMY burrito bowls and an excellent place for a quick bite to eat before heading out to the bars of Soho!

By Rebecca W.

Went along at lunchtime with a couple of work colleagues, was good food, no fuss and value for money. Being calorie conscious I went for a salad but there were plenty of accompaniments and tasty salads and sauces. Was a good feed and now need a sleep! One thing missing is a guide to the different items being a novice to Mexican food would have been nice to know without having to ask what was the difference betwen Pinto and Blank beans but staff were more than happy to help out.

By Luke S.

I've ventured to a few of these Burrito bars popping up all over London and in my opinion Chipotle is the best. The Burritos were big, tasty (I had steak) and not too expensive. The only let down was that there were so many people in there so the queue's were quite long but that shows the popularity for the place already so soon after opening! I will be certainly going back to eat if I am in the Leicester Square area of London.

By George P.

Popped in last night to see what it was all about. The food was decent, I'm new to mexican food as I don't really know many other places to go, but must admit I was impressed. Simple menu, clean eating area, good food. I can't see a reason why I wouldnt go back.

By Alastair P.

Great food, reasonable price, no fuss! The only other Mexican food restaurants I have visited are sit-down, with a waiter. As a big fan of Mexican food I can say that I was delighted with my experience at chipotle and will no doubt be returning when I'm a bit peckish and in the area again.

By Toby

Ate here before going to pub last night: was good. Mmmmm steak burrito! Had heard portions were small but i thought they were alright. Pretty busy, noticed lots of Americans in there eating.

By John T.

strange that you say my review is rubbish...I was disappointed because I was looking forward to it...since the days of taco bell near leicester sq I was waiting for reasonable fast-food Mexican (and apparently taco bell returns to the UK in the near future) simply saying my review is either rubbish or a lie or wrong is illogical my experience was as stated...unless you were there last week then you are simply nay-saying an opinion Why would I make it up unless I was a competitor? (unfortunately the opposite point becomes equally applicable to a supporter's opinion so let's not go there!) Service is an easy thing to get right but creates a bad experience when it goes wrong... I've lived in London for 20+ years so don't take me as a sad tourist with a random experience on a day trip. I live in zone 1 and spend most of my time eating out and funnily enough have never been to a pub to order a packet of crisps! I accept this experience could be a one-off but to the Chipotle fans/workers, it created a bad impression with me...there were around 10 people behind the counter working in some capacity but no-one cleared the tables...there was stuff left on tables before I started eating and it progressively get worse Granted, I accept it could have been a bad day but it isn't my job to return every day. I accept other people may have had a better experience but it appears some people cannot accept that I could have had a worse experience than their own I often pass this place so will report back on future occasions and will take photos to prove future comments if I ever try it again Happy eating!

By Mickey S.

Everything you have written is a lie - Staff knew exactly what they were doing, were friendly and helpful, the staff all wore gloves and the tables were spotless - one of the staff even cleared our tray and rubbish while we were there! Fine maybe there isn't a menu on the outside window but that didn't really bother me and my mate who had a great meal there! Also i wasn't already a fan - had never been before but i am definitely going again! Your review is rubbish though.

By Mickey S.

Went for lunch yesterday and had a great chicken burrito. My friend had a shredded beef burrito which he said was delicious. Place was extremely clean and although there was a queue it moved fast and staff were friendly and helpful - I have no idea why there are bad reviews of this place - they are all talking rubbish! This place is great and apparently huge in the states and i can see why! Definitely gonna be going again.

By Fred B.

I really can't believe people can't figure out how to order. You walk up to the counter, say "I would like a burrito", and then point to the ingredients you would like. Not real difficult, although probably slightly more complicated than ordering crisps from a pub. When I was there, the restaurant was full and I saw no one leaving because they couldn't figure things out. The burrito was delicious and I will be back again soon.

By John T.

Awful! Truly awful Staff not knowledgeable Menu on wall unclear Staff did not seem to care about ignorant customers (i.e. myself) and it seemed too much effort to provide an explanation Some staff in the back area were preparing food without gloves (noticeable because most had plastic gloves on) Tables were left unclean during my time there (probably about 20-30 mins) No menu on windows near the entrance so you had to go in (which put off several people who were initially attracted by the decor outside) Saw several people leave as they couldnt understand the menu or didnt like the concept (ok some people may just not like this concept but I've never seen it happen so often) Having a restaurant for 'fans' will be a needs new customers and wont get them this way

By DJ T.

Mumbo1, How can it be that you reviewed Chipotle a few weeks before it was open for business? DJ

By John D.

Chipotle has landed in the UK, great food, good prices. No root beer though. Loving in the Tabasco sauces. Staff aren't quite to the American standard yet but neither are most of the customers, who don't really know whats going on. Chipotle will soon be on every street corner i think, extremely popular.

By Michelle C.

The US burrito chain Chipotle inspires an almost cult-like fervour amongst burrito fans. Although Chipotle does have its detractors – there are nearly 1,000 branches and the company was once part-owned by McDonalds – by and large Chipotle is well loved, thanks to its stance on animal welfare and, of course, its ability to put together a decent burrito.

The Venue
Charing Cross Road is the site for Chipotle’s London location and, thanks to the Crossrail construction, at the moment the neighbourhood is pretty bleak. The decor at Chipotle’s US restaurants is usually funky Southwestern with a rough, modern edge, but inside their London store the look leans more toward industrial chic. Long, high, metal-topped tables are flanked by beige stools, with some lower seating towards the front and a bar against the windows. Clearly knowing their quick-lunch or late-night-snack seeking clientele, there are a couple of high, round tables without chairs that you can lean on whilst you eat. If you eat in, food is served on the familiar round metal tray in a red plastic basket, lined with paper swirled with names of the company’s favourite musicians.

The Atmosphere
London burrito fans are used to the build-your-own method of ordering by now and Chipotle is no different. Choose your base from a large menu and it’s put together in front of you, with a member of staff asking which specific toppings you’d like. It’s a pretty easy process, hampered only by the fact that the clear divider – presumably there so that you don’t sneeze all over the food – is so high and thick that it’s quite hard to hear what staff are offering.

The Food
Chipotle prides itself on serving naturally raised pork, chicken and beef, which means that the animals aren’t given antibiotics, are fed vegetarian feed without animal by-products and have room to move around. Whilst not exactly free range, it’s much more commendable than battery farming. They’ve kept this same philosophy in the London restaurant, where the chicken served is ‘higher welfare’, the beef is ‘farm assured’ and the pork ‘outdoor reared’. This may account for the price, which is surprisingly high, especially compared to other burrito restaurants in the capital. Burritos, tacos, salads and burrito bowls range from £6.35 for the vegetarian mix of peppers and onions to £6.95 for carnitas (braised pork) and barbacoa (barbecued beef). Just under £7 may not be that much but it’s significantly more expensive than other established burrito places in the capital, and in London, every penny counts.

Besides the carnitas, barbacoa and vegetarian options, there’s also steak and chicken. The rice is coriander and lime, the beans pinto and black, the salsa mild, medium or hot and the cheese a mixture of Monterey Jack and Cheddar. Other topping options include sour cream, lettuce and corn salsa. There’s plenty of meat packed into the pork burrito, and the pork itself is soft, rich and slightly smoky – all the restaurant’s meat is braised in-house. Medium salsa, though, could be a bit spicier. Guacamole costs extra, which is common practice at burrito bars, except at Chipotle it’s a shocking £1.40. It’s nice enough – creamy and not too salty – but for £1.40 you’re expecting miracles. A side of chips (90p, £2.30 with guacamole and £1.60 with salsa) are crisp and not oily but need to be warmed more before serving. Mild salsa tastes fresh but strangely sugary.

The Drink
In terms of alcohol, Chipotle offers Margaritas (£4.25) and bottled beer (£3.50) such as Negra Modelo, Pacifico and Brooklyn Lager. Sodas are £1 per can, juices, including Innocent’s This Water, are £1.85 and bottled water is £1.20.

The Last Word
Whilst it’s true that up until a few years ago, London was a wasteland when it came to decent Mexican cuisine, burrito fever is well and truly underway. Although there are plenty of places that can’t do as good a burrito as Chipotle, there are a few now that can roll them just as good – and for cheaper.

By Tom M.

Not too bad but did not live up to expectations... Recommended by a friend but the burrito I had wasn't anywhere near as good as those you can get from Chilango or Poncho 8. the Chipotle burritos are a bit light on meat and too much rice... not terrible but others in London do it better.

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