Cineworld Enfield deserves minus stars due to how awful it is. I'm a wheelchair user, and the lift works less then 10% of the ti'me. Although this drives me insane, its the staff that really kill the place. Let me re-call two instances : One time, the lift was broken, so I asked if there was another way out, as I was stuck on the top floor. The guy looks at me and my chair and laughs and says : take the stairs. Now don't get me wrong, stuff like this doesn't bother me, but the cinema is awful for it, I wanted to believe it was just one staff member, but sadly even the manager is just as ignorant and disgraceful. Another time, me and my friends had rushed to see a film, but we had around 20mins until it started. With Cineworld, people with disability can have a helper for free, in-case something goes wrong (such as a lift not working.) the women behind the counter asked me to prove I was disabled. I can't speak for everyone, but I'm pretty sure if someone is in a wheelchair, there most likely disabled. Anyway long story short, she walks off to get the manager. The women tells me to either prove im disabled or buy two tickets or get out. She followed up by making a nasty comment about people abusing staff. I never made an official complaint, due to the fact that this is the easiest cinema to reach in a rush, but I really hope it gets either shut down or taken over by another company. Due to all the fuss, we had missed the film by roughly 10 - 15mins, although we wouldn't have seen the movie regardless. Never go to Cineworld Enfield if you can avoid it.