I'm an unlimited member and this is my 'local'. It's really easy to get to by DLR, right next to the station and in a very good location -plenty of sophisticated bars and a Wetherspoons nearby, also handy for the Waitrose at Canary Wharf underground shopping mall or Tesco store .
There's a nice quiet bar area on the top level where you can read in peace before your film starts
The staff are always kind and welcoming. They act promptly if you've lost anything and are very polite.
The screens are good, and seating is comfortable. No troubles from a well-behaved, mixed audience.
The choice of films is good although for the more cerebral choices like The Butterfly and the Diving Bell I have to go to Fulham Road or other central cinema. That said, they do run the popular foreign films, like 'Heartbreaker'
One big downside -it's all run on a very tight budget and the staff are overworked. There are often long queues out the door on weekend afternoons, especially for new releases. I've sometimes had to revise my choice of film because of the queue taking so long.
Inside there are similar queues for popcorn and drinks -I've more or less given up trying. They often close one of the snacks outlets.
The staffing issue is one big problem that needs addressing