The front of house is lovely, the seats are great, the cafe is beautiful. However, the engineering in the cinema itself was bad as the audio was so low you had to struggle to hear the dialog. We went out to ask for it to be turned up but the request was ignored. We could hear the booming from the cinema above, and when a DLR went past - forget it... and you could hear every crunch of people eating their snacks - but not the movie. All is disappointing if you cannot enjoy the film. You could hear if you're sitting up front, but the top tier might as well have had lip readers. Poor Job.