Very disappointing that I need to write a negative review, as this is the first time I sve ever felt compelled to write one, however after my experience at the Hand And Flower this evening, I'm afraid that I can only recommend that you avoid this establishment. Yes I had heard bad reviews, about the rodents and poor service, but had ignored. I made a mistake, Jason the manager was rude and condescending, not to mention appauling response when the quiz machine broke that it was our problem not theirs, and not their responsibility to reimburse us for the fact it didn't work. There are lots of wonderful pubs in the area (for example the Cumberland in the north end road, a favourite for those in the know). Do not go here.