This is a review about BoConcept at Harrods and not Harrods in general.
I can't (yet) fault the product quality or the sales team at the store however the BoConcept delivery /customer service is so poor that the entire joy of buying a product from BoConcept at Harrods has been lost and has left me wondering why I parted with approx £5,000 in that store? I was initially working with BoConcept tottenham court road and moved to the harrods BoConcept store in the belief that my harrods card would mean something and therefore get me a better service if needed. So far the boconcept team at harrods have done nothing to help and the Boconcept customer/delivery service have only managed to frustrate me with deliveries to incomplete, faulty orders. they started well but the last order has been a mess.
Since then I have discovered that it would be much easier and hassel free to buy furniture from an auction house or a different department store like John Lewis, Heals or Selfridges. OR a small local firm.
Do not go near BoConcept. They are over priced and come with really abismal, inconsistent customer service. Its hit and miss, and for the price of that furniture you really do not want a miss at all.
They are all ofcourse very pleasant people but incompetent in delivering and setting up their product and the team of Boconcept at harrods: good as they are in selling, not once have I had a followup call from them despite them being on email exchanges between myself & the delivery team.
For all a great store that Harrods is - it is being seriously left down by this department. I have never had such a bad experience there.