If I could give Hong Kong Buffet zero stars I would!
Visited on 13th June for my girlfriends Birthday. I've been to many different buffets around Chinatown over the last few years but never before to Hong Kong Buffet. They're 2-4 pounds more expensive than rival buffets and I thought this would be reflected in the food - not so!
The soup was luke warm, the dumplings & prawn toast looked and tasted like it had been cooked 3-4 hours ago. After trying every dish and hoping I would find a nice selection of tasty dishes, the only dish which was nice was the satay chicken.
During our 60min visit, we didn't see any fresh food being brought out.
In summary; poor selection, luke warm, food had been sitting for hours.
I approached the manager who told me if i had a problem i should of raised it immediately, rather than at the end. Well I'm sorry but I'm not going to keep going back after every course, as you don't assume that a restaurant would be that bad that everything bar one dish would be luke warm and not freshly cooked.
I said I was happy to pay for the drinks but not the food and he said as a goodwill gesture, he would just charge me for the drinks. I think he misunderstood me as I wasn't paying for the food regardless of what he said.
Great customer service would of been to apologise and give me the 2 beers on the house. Not so, I was charged for the 2 beers and 10% service charge on top.
Will never be returning here and if anyone asks me to recommend a buffet in Chinatown, I'll be saying anywhere but Hong Kong Buffet.
Overpriced, with a small selection of luke warm poor tasting dishes that had been sitting for hours!
The fact it was a busy evening in Chinatown and there were more staff than customers in the restaurant should of made alarm bells ring in my head!