Jamies Italian Kingston information

Jamies Italian Kingston restaurant is situated smack bang in the middle of a mixture of popular Kingston venues. This makes it a perfect pit stop for anyone who loves Italian cuisine at an affordable price.

Ranked #55 of 5241 restaurants in London

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Opening Hours
Opening Hours

12:00 - 22:00


12:00 - 22:00


12:00 - 22:00


12:00 - 22:00


12:00 - 22:00


12:00 - 22:00


12:00 - 21:00

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What did you think of Jamies Italian Kingston?

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Jamies Italian Kingston reviews

By Hannah P.

Been here a few times and the last time came for my graduation meal which was a disaster. The chicken wasn't cooked through so we sent it back and it was the same again. We sent the food back three times before it was right and the bill wasn't amended for the mistake. Surely of all the things, chicken is something you don't want to undercook!

By Marisa A.

Please don't go to Jamies Italian Kingston. The service is very 'chainy' but more than anything, the food is absolutely awful. Went with another couple for a rare night out and had deliberated over Jamies having been there for lunch 2 years ago and thought it was average then. Still, thought we would give it a go. Table booked for 8.30 but didn't get our mains until gone 10.00 because they had a 'computer error' so only one of the mains had been processed in the kitchen. I had ordered a burger because the menu isn't that amazing and I thought it was a safe bet (having been told the fish and chips was not great by a friend). Asked 3 times for ketchup and it appeared 10 mins after the burger came (anyone who likes burgers with ketchup knows you can't eat it until the ketchup arrives!). Wine took ages to get to us, portions are small yet quite pricey. When we said we wanted to complain the waitress almost begged us not to because any money off would come out of her wage! Talked to the manager to ensure this wouldn't happen. I have never been compelled enough to write a complaint or negative review on any website about any venue i've been to - good or bad - but this was so awful that I don't want anyone else to waste their time, money or tummy's on Jamie's Italian Kingston. I'm so upset that a rare night out was completely ruined by Jamie's Italian Kingston. What more can I say? It's worse than school dinners Jamie - can't believe you have put your name to this and that you're happy to be associated with delivering bad and expensive food. Sorry - just being totally honest for anyone contemplating visiting.

By B J.

Beware! I am still recovering from a terrible case of food poisoning from dinner eaten on Tuesday Aug 28th, I'm so glad I only had the appetizer portion of the truffle risotto, my husband who only had two spoon fulls was sick for a day, I'm going on day three. We were visiting relatives who suggested going to Jamie's restaurant, and as both my husband and myself are foodies we jumped at the chance of trying out a new restaurant. It started well, our shared appetizer planks of seafood and antipasti were delightful and our main courses were also very tasty(at the time) my husband had the daily special pasta with calamari, his sister had the fish in a bag and her husband had the bruschetta and I had the appetizer portion of wild truffle risotto. At the time I thought it very good but later that night it hit with a vengeance! As only my husband and i became ill, it must have been the risotto as it was the only dish the other two in our group did not eat. The planks were consumed by all four of us.

By Joanna C.

Thoroughly disappointed. Have ate here twice before and Never again.ordered meatballs that were so dry and tasteless I sent them back! Manageress was rude and highly unprofessional ...

By Susy C.

Booked a table 2 months ago as had tickets for the theatre opposite. When arrived were greeted effusively and shown to a table squashed between two large parties next to someone who was using our proposed table as an armrest. Asked to be seated elsewhere and we were quickly and charmingly accomodated. All waiters appear to have been trained to converse in "Mockney" a la Jamie himself and are very enthusiastic...... Sadly this doesn't extend to the defrosting and microwaving staff (i hesitate to use the word "chef's"). Salad Caprese arrived on a tin plate reminenscent of Reading Gaol and with a meagre amount of mozzerella (which was lovely but sad in a way as left you actually wanting to try it properly) hiding beneath a shovel load of unripe tomatoes which any prisoner worth his salt would have sent hurling at the wall. Partners wild boar salami wafer thin and the six meagre slices presented on a board looked lost and lonely - difficult to taste as so thinly sliced they melted like rice paper on the tongue, order of bread basket greatly appreciated as a stomach filler. My Rabbit Ragu had a boil in the bag consistency and I ate one third before giving up the will to live. My Partner's Fritto Misto arrived and although thoroughly overpriced (£15) looked like it had saved the day for him - beautifully presented. Sadly three hours later, the Fritto Misto took an encore, partner ill all night. £53 would have been better spent anywhere else in Kingston. Sadly when Jamies's first opened it tried very hard - now the quality is awful.

By Matt W.

I have never written a review for a restaurant before but I felt compelled to do so after visiting this place because I walked away with very strong negative feelings. The restaurant itself was quite cosy and decorated in a rustic Italian style but for me was a little too high density seating and felt a bit claustrophobic. It was also incredibly busy (as I expected) with a lot of kids running amok, and the noise in there was almost deafening. There was an adequate number of harassed staff on duty.On to the food. I ordered a crispy squid for starters as did two others on my table and a squid ink based seafood pasta (I forget the actual name) for my main. The waiter returned after a short amount of time to say they only had enough ingredients for two of the starters so I chose something else as I was having a seafood main as well. I chose a truffle salami starter instead. It was without doubt the worst starter I have ever had. A measly portion of standard thinly sliced salami on a wooden board - nothing else. I couldn't see or taste any truffle whatsoever. Having said that some of the other starters ordered around the table looked and tasted good.Just as the mains were being served the waiter came over to me and informed me they didn't have the ingredients to make my main either, which was very disappointing. I ordered the fillet steak with a side portion of chips which I thought might be the only thing to cheer me up. Wrong - it was a very average piece of meat, probably akin to the kind of steak you find in a regular £6 - £8 pub meal. Coming in at around £20 with the chips I thought it a bit much. No apologetic words or gestures for the second dish I thought I successfully ordered but subsequently found out I couldn't have, and having it served as most others were finishing up. I didn't bother with dessert. To sum up: too noisy, overpriced food and sub par service. On the plus side the seats were very comfortable.

By Phil A.

We were really excited at about coming here and the evening started well at the bar with tasty mushroom fritti and delicious glass of pinot grigio. However, the rest of the evening was rather disappointing. The vegetable antipasti was rather ruined by excessive vinegar smothering any taste from the peppers and aubergines. My truffle risotto was distinctly undercooked and my wife's ricotta pasta was so drowning in lemon juice, other flavours were impenetrable. The puddings were well presented but taste-wise probably the most disappointing I can remember eating at a restaurant. My wife's tart was dry and cloying and my tiramisu did not really deserve the title, devoid of any coffee, alcohol or chocolate to my taste-it was a very creamy, and slightly orangey, log.

By Ramita D.

We visited this restaurant for lunch and as it was under the umbrella of Jameies restaurants we were expecting it to be good. Unfortunately it took 10 mins for any waiter to materialise and hand us a menu. The food when it came was not that good either. Chicken was burnt and the linguine only had a handful of clams. It was not what you would expect from such an eatery and was a little on the bland side.

By Richard S.

We grabbed a table for four, for late lunch one sunday. We experienced a long wait and were basically left on a different table whilst they prepared ours'. They have some policy over not being able to clean the table whilst you're sitting at it. I suppose all those breadcrumbs can be a health and safety hazard after all. They forgot about us in the end. I had the burger and 'posh chips' - cooked in truffle oil. That was too overpowering to the extent that I wanted to mask the taste in ketchup and mayonnaise. The burger - too much going on inside of it. The onion rings didn't taste very nice, the bun had the texture of cake sponge, it was full of some buttery liquid which made it more difficult to eat and it had salami in it which just made it too salty. I had the brownie for dessert - it was more like a small sponge. I felt the mix of flavours in all my dishes just didn't work. I love Italian food but I hope I don't come across this sort of Italian again. I won't be going back and neither to his other restaurants for fear of having the same experience.

By Kate G.

Ordering without looking at the menu and then getting upset if they dont sell it, and finally moaning on the internet about what is Italian and the difficulty of cooking a risotto is glib, condescending, conceited, patronising and unbearably arrogant. Sounds like embarrassment at having ordered something which they dont serve. Feeling foolish anyone? Must put the blame on the poor waiter

By James S.

Visit May 2011 - Family 2 adults kids 11,13adult Burger is tasty but comes just on its own with some salad in the bun and if you're hungry may not satisfy. At £11.25 I would have thought they could give me a plate and some chips and salad, but no, funky chips are £3.25 extra and a very small portion of chips as well. £14.50 burger is expensive compared to comparable quality restaurants. Kids burger is better value at £5.10 and comes with a very small side salad but kids pasta portion was so small that we immediately had to order some extra chips. They don'e even throw in some ice cream for kids - +£2.50 for 2 scoops! Starter portion of risoto at £6.75 was also very small. Tiramisu was good value - quite tasty and also enough for 2. Service was poor so overall not a very good experience. Jamie needs to get his act together!

By Guy D.

We went to Jamie's in Kingston on a Tuesday for lunch, my sister's birthday. We ordered the 'planks', two meat and one vegetarian. We then had puddings. And one espresso. The portions were not just small but miserly, I couldn't believe how little we got for the money. The vegetarian plank had a small mozzarella ball, a tiny bowl of roasted vegetables and a cracker with a piece of cheese the size of a postage stamp on top of it. The meat plank was no better, six very thin slices of cold meat (for two people!) Add to that the lemonade - £2.50 for 118ml (that's less than half the size of a normal can) - and the espresso that was about a large thimble-full and we left feeling very over charged. The staff are friendly but so would you be if you had to prepare as little food as they do. Won't be going back. Carluccio's is miles better and incomparably better value.

By Michael S.

Really not worth the £33 we paid for two main courses and three drinks. They make you wait at the bar before the meal which results in you spending more on drinks than you would have ordinarily. My main complaint was the shockingly small size of the portions. I had the large buffalo ravioli for about £10. When the meal turned up I was miffed to find the ten average size pasta parcels of ravioli were swamped by the massive bowl they were placed in. I complained straight away before starting the meal. The staff were understanding and offered to 'top up' my dinner with the smaller version of the dish - another serving of four pasta parcels of ravioli. I agreed. I finished the two dishes in just a few minutes which I must say were tasty but was still hungry. I think Jamie Oliver is taking his crusade against obesity a bit far - the dish I had would not fill a small child up. This is the last time I will give Jamie any of my money - this place is a rip off....

By Kai N.

hahaha, you were lucky, in covent garden, london, i had to wait 30 mins for my table when i could see there were free tables. the response from the staff was it was booked even though the table was not for 6+ people. all i could see is customers leaving in drones but i stayed to see what was the fuss all about. food was nice, not fantastic. my antipasti starter portion size was mediocre for the price i was paying. squid was nice, the bread was fantastic however my aberdeen steak, it was not tasteless but it needed more seasoning and a little bit more dressing/sauce. also, where was my mustard? fish in a bag with couscous, hmm well not fantastic. service it was okay, attentive to taking orders and explaining our questions but at no point i could see check backs to see how their food were at my table or others in fact. second drinks perhaps waiting staff? at 40.00 pounds per head for my bill i would expect good food and good service. overall, average. food, service and management needs to improve. next time i'm going back to try their pastas to see if it's better than the branded restaurants and it better be!

By Meenu K.

I cannot explain how truly awful this place is. I was dragged here by my girlfriend as she was desperate to try the place, but boy did she eat her words when we got there. We went mid week for lunch, so the place was pretty empty, but were still made to wait for 15 minutes at the bar? Why? practically all the tables were free! We ordered the food, and lo and behold, when it arrived the order was wrong. It took so long to arrive we cancelled the starters as we had somewhere to be early afternoon. So instead we now waited for mains. My girlfriend opted for the fish in the bag and I had the lollipop chops. Mine wouldn't have filled a 5 year old, and my girlfriend's dish was something you could easily knock up in 10 minutes at home, on top of that, the side of chips arrived cold and tasteless. If you are thinking of trying this place, I implore you not to, i'm sticking to my local Italian from now on!

By Liv T.

It all began with a searching for a roast dinner at 3pm on an October Sunday. Until the excitement of seeing Jamie's Italian with no queue outside lured my partner and I in. With a joyous spring in our steps and empty stomachs, salivating and ready for a wholesome hearty meal, we were quickly seated. Attentive service and happy staff led us into a false sense of confidence. It would turn out that the confidence they oozed was the confidence to rip off their customers, not a confidence in Jamie's Italian experience. With the Italian Nachos out of the way, which in all honesty were fine, well seasoned, crispy puffs of air but measly and unsatisfying, we moved on to the mains. Uh oh! I ordered the 'Turbo Fusilli Arabbiata' that turned out to be red coloured dish water with an excessive dose of chilli, having asked for a 'less fiery' milder version. Perhaps the most pathetic thing was that the pasta was completely over cooked and soggy. For an 'Italian' restaurant that claims that its' pasta is made in the restaurant before all the customers and made freshly on the day, this was just unnacceptable, especially when it is priced at £9.95 a pop! I have never paid £10.00 for a pasta dish in my life and after this experience, I do not intend to again, especially not at Jamie's. My partner had the 'Parpadelle Meatballs' which made no reference to the inclusion of nutmeg on the menu. In reality, it's more a christmas pudding than a savoury dish. Lacking the promised 'tomato and basil' sauce, the balls came coated in a thick dusty layer of nutmeg and completely overpowered any other flavour that may have existed on the plate. Never once during the meal were we asked if everything was OK, offering us the chance to give feedback on our meals, despite the fact that we made it clear how unhappy we were, constantly changing dishes with one another in an attempt to decide which one was more edible. It turned out neither was but we paid the full whack anyway! Offensive

By Caroline L.

After being warned by my parents how they had received uncooked main courses I felt the need to come here and try it for myself. This afternoon I dined here with 2 other friends and we were all quite disappointed. The stater (antipasti platter) was mediocre, my main course (scallop and squid ink angel hair pasta) was nice but could have done with more sauce and seafood on it (shavings of scallops are a bit of a cheat when you're expecting the whole thing!) and the dessert (chocolate brownie) was tasty but this is the type of thing that tastes good anywhere! I think that the most disappointing part of the meal was the fact that our waitress was so useless at her job! It took so long for the waitress to take our orders and serve our table! The machine she used to take the order was the only thing she looked at, no effort made with us and when we asked what the specials were one description included; 'it's pasta with tomatoes and peas, you know the typical vegetable thing' hardly a great way to sell it! it took them well over 15 minutes to clear our table after each course and to pay the bill we waited nearly 20 minutes for them to even notice our cards ready and waiting on the table! The 2nd waitress, once the 1st one had finished her shift, was even ruder and she had the most awful scowl on her! To top off the experience there was a bunch of exceptionally loud 'mothers' with their screaming and gaggling small children. At one point a woman jumped out her seat and screamed loudly! Crazy demented housewives! And last but not least... it was blooming cold inside! Very disappointed Jamie, I expected the whole experience to be much more enjoyable!

By Adam C.

Visited with my girlfriend for a late lunch as we've always wanted to try here and saw perfect opportunity as both had days off midweek. With this in mind restaurant was empty bar one corner with groupings of parents and their kids. One child was screaming in his stool, which must have caught the waitress' attention as she sat us right next to him. Slightly surprised as the whole restaurant was empty and we could've been sat anywhere. This made for an embarrassing request to be moved. Not great start. After viewing menu, we became a lot more positive and I had the meatballs and she had the Amazing Chicken Salad. Came out and it looked amazing, but halfway through and my girlfriend was bored of chewing on gristle and salad. Soon after she stopped completely as one piece was clearly under done as it had blood on it! Never seen ultra rare chicken before, let alone rare fullstop (I wonder why...). Told waitress who smiled in embarrassment, shrugged her shoulders and brought us our bill. No apology, no knocking off bill and no explanation. Disgusted and definitely not returning. Shame, because the meatballs were actually okay!

By Karen S.

We had a 30th birthday party of 29 people on Friday. We had the set meal for all. The food and service were great. Some people left early and left their money with the guests remaining. When the bill came it was approx. £900.00, the problem was that £98 service had been added that we were unaware of and that left the guests left there unable to pay the £98 charge. We explained that we were unable to pay the service charge as guests that had left had only paid for their meal. Things really changed then - the staff were very nasty to us and completely blanked us and made it very clear that they were angry. We can really understand that we should have checked if there was a service charge added, but feel that us guests that were left to pay the bill should have not been treated like common criminals - it was very embarrassing. We spent £900.00 and the whole evening was spoilt.

By Ian F.

Absolutely dreadful! Appalling service, which included the waitress forgetting one starter. Grossly over-produced food design - the ghastly, tasteless frito misto actually came wrapped in a cardboard menu. What they call a salad was a few mangy leaves slung on a plate. And we were constantly referred to as 'guys' by the snippy 20 year-old staff. Just an awful experience in every way. I wonder if Jamie Oliver has actually ever visited Jamies Italian Kingston to see what is being perpetuated in his name.

By Mandy B.

Attempted to visit the Kingston branch before, but was put off by the swarms of yummy mummies and their sprogs queing outside, so promptly walked on by. Tried again yesterday and it was far less busy. We could see plenty of empty tables around but were still told to wait at the bar for 5-10minutes. Eventually, after being seated and orders being placed, I got to the sample the food, which was oh so disappointing. Crispy squid arrived chewy, polenta chips were nothing more than flavourless blocks of stodge and my bresola of beef and beet salad has more fennell in it than anything else, consequently that was all I could taste. My other half had the feather steak which was greasy and lacklustre and the side of chips were dry and tasteless. Dessert of ice cream arrived late, so they knocked it off the bill, but it looked like they were desperate to cut costs as three tiny scoops were crammed into a tiny silver sundae glass. Whilst the service for the most part was excellent, the food left a lot to be desired. I got the feeling that Jamie was trying to rival Carluccio's with both the style and pricing of his menu, all I can say is he has a long long way to go before he even gets any way close. I shan't be frequenting this restaurant again and quite frankly have had tastier and cheaper italian food in pizza express, zizzi, ask and strada. Lovely jubly, this is not.

By Xiang F.

Went to this restaurant for my birthday on Sat. Since they don't take bookings for group under 6, we turned up at the door. The restaurant didn't look busy nor was the bar but was told there was a 45 mins wait. So we asked could we wait at the bar and been told we couldn't, despite the fact that there were only handful of people at the bar area. We were told that we had to wait outside the door on the pavement. It was quite windy so we didn't like the idea of waiting outside, so we asked whether we could put our names down and come back 45 mins later, was also turned down. The door staff actually sounded like she was God and we were all there begging to give money to them! Needless to say, we left. My boyfriend's parents experienced the same thing another time. The restaurant wasn't busy but larger groups had been told to stand outside to wait for a table. Have eaten there once before and the food was OK. Nice but not brilliant. After this experience, I won't be back ever again!

By Andrew H.

This place is shockingly bad. I have given 1 star as it is not possible to award the acclaimed 'zero star'. The service actually was not the worst part of the experience with the very overstretched staff doing what they could. The most disappointing aspect was the food. We both ordered Jaimie's interpretation of the classic dish spaghetti carbonara. The result was some soggy pasta sitting in a swamp of a watery and vaguely eggy substance sparsely decorated with a few nuggets of bone and gristle surrounded by pancetta and a few slices of raw courgette. I really did not think it possible to find such poor quality ingredients let alone put them together in such a way that actually makes them worse. The dish was only redeemed by the fact that there were only very few pieces of these select ingredients. We got there early so avoided the 45 minute queue which some people seem to have to endure. Crazy. To top it all the place takes every opportunity to tempt you to contribute to the Jamie Oliver benevolence fund by purchasing all assortments of kitchen paraphernalia so that these culinary disappointments can be experienced every day at the comfort of your own home. Avoid at all costs.

By Ellie S.

I really hate to be negative because I've always loved Jamie and have been desperate to visit one of his restaurants...but I have to say I was shocked by the awful experience I had at his Kingston restaurant recently..and even more shocked to hear pretty much everyone else on this site saying the same. We didn't mind queuing outside for 45 minutes and we even didn't mind waiting a further 35 minutes at the bar once we got in. However we were a little disappointed when we were sat at the table nearest to the front door (right next to the heaving bar with people standing practically at our table). It was cold so I asked kindly for the door to be closed. After that it kept banging shut very loudly as people came and left. We were still excited about the food and stayed positive. After another half an hour waiting for our starters we asked if it would be long. The waiter said he was sorry he had dropped our food so needed to start the order again. When it arrived we weren't impressed with the starters at all and were just clinging onto the final hope that the mains would be okay...my veal in bread crumbs actually made me feel a little nauseous. Not only was it tasteless but it was a sickening texture. I can't believe that food from Jamie Oliver's restaurant not only failed to impress but made me feel ill! How is this possible? We didn't want to stay any longer (and desert is usually the highlight for me!)..so we asked swiftly for the bill and got out as quickly as we could. Not the experience I was expecting at all and wished we had gone to 'gbk' over the road. Sorry Jamie

By R B.

Appallingly bad service. Was basically forgotten about! I don't blame the staff though, as they are overwhelmed by the constant queues. After the long waits, the food failed to impress. Sorry Jamie, but even Pizza Express is better!!

By Mark H.

Went on the off chance as in Kingston shopping with my husband and got a table for lunch, no wait. very friendly and efficient waitress, water to the table, drinks ordered and food order taken all in good time. had meat anti pasta board and bread to share. all tasted fresh and tasty, and just about enough. main was one of the specials, Stuffed belly pork, described as delicious by the waitress and delicious it was. on a bed of lentils. thought we heard it offered with vegetables, but realised it wasn't when none arrived. could have done with some though, even a small medley of veg on the side would have made the dish complete for the money paid. other main was pasta Sicilian, tomato sauce with aubergine, black olives, anchovies. Really looked forward to this but it tasted very very bland. Considering that there were meant to anchovies and olives in it which both have pretty strong flavours, I couldn't see either, let alone taste them. as with other comments, portion was a little small for a main considering the price of nearly a tenner. No Parmesan offered. Had a bottle of basic wine, 1 coffee and no dessert. £49 for two was, in my opinion, a lot for what we got. Service was fine and may try it once more as have great faith in Jamie, but it will have to improve.

By Sheila L.

Four of us have just been to Jamie's Italian kitchen in Kingston. It was our second time and sadly we were a little disappointed. The antipasti meat planks were delicious with everything tasting very fresh and of high quality. For main course my daughter had a burger which she said was very ordinary. my husband and I had a lamb chop lollipops which sounded great fun. They were ok but a little lacking in flavour. We also had sides of Funky chips, beetroot and orange, green beans in tomato sauce - these were all good. For sweet my hubby and daughter had ice cream which tasted ok but was crammed into tiny sundae dishes with sultanas as fresh seasonal fruits! I had bakewell tart which was good but needed more cream. Service was very very slow and we had to ask for things like a carafe of water, and more olive oil several times before we got them. Our waitress hardly smiled and we didn't feel at all 'looked after'. To summarise - if you get a decent waiter, have antipasti with lots of bread and water you will be be very happy. The mains are a little disappointing.

By Aad R.

Went on a Thursday night with two daughters one from uni. 50 minute wait but informed it would be. Good selection drinks at bar with friendly knowledgeable barman and table 20 minutes later. Slow on taking order with adjacent much later arriving couple dealt with first! Younger daughter's chicken crispy but raw inside had to be taken away... with apologies and 20 minutes later when we had all well and truly finished and with no new fresh hot chips second chicken main arrived unfortunately tough and crispy and not particularly edible. Although we were not charged for her chicken I was still somewhat disappointed in the handling of this, a greater effort could have been made to rescue this situation, especially as my daughters are this restaurant chain's future custom. Other meals just satisfactory tho' choice not great and portions rather 'girly' sized tho my 20 yr old who looks like a matchstick in profile could have done with about half as much again!

By Sophie H.

Took my mum to Jamie's Kingston for her birthday. I had steak and she had chicken. The steak was nice but I would have expected better quality for £12 and all it came with was a handfull of rocket leaves.

Chips were £2.50 and came in a tiny pot - about 10 chips in total. My mums chicken looked OK at first, until she turned it over and saw that it was completely black, it was supposed to be grilled not chargrilled!

It looked like they had tried to hide it by covering it in sauce and turning it over!She sent it back and they bought out another one - all seemed Ok again until she cut into it and realised it was raw!

She refused to eat anything else in there although they offered us a free dessert and coffee. I must say though the waitress who served us was excellent, she seemed shocked by the incompetence of the chef and was very polite and apologetic, we also spoke to the manager who was very polite.

He seemed like he was used to dealing with complaints. It seems we were lucky with the staff from reading the other reviews!We declined the offer of a free dessert as were worried about the standards of cooking there - I mean chicken is pretty basic!

Our meal and drinks were on the house in the end (we did leave a tip for the waitress), but we really had an awful meal there. I would not reccomend this restaraunt to ANYONE!

By Jane H.

I've been there 3 times and ordered the same main course - its never been the same - consistency doesn't exist on their dishes.In one occasion my husband's food was off (his chicken) and had to be sent back (before the waiter tried to tell us that there was nothing wrong with it 3 times). No apologies.

In another occasion my coke was flat and the bar attendant said that was as it should be when you put ice on it. They didn't change it!!

So food has been a hit an miss over time but the worst about this restaurant is the service - they are arrogant, snobby.

they don't possess the words "sorry" or "I apologise" on their dictionaries, they make you feel "allowed to enjoy being there" kind of vibe - like if you had crashed into a VIP area and you don't belong there. Awful.

I have to say 3 times were enough to make my mind up - Jamie, I am sorry but I will never visit your Kingston restaurant again.

By Michelle B.

I have to ask- what do you expect on a cheese board if it is not on the menu, other than that which they already serve?

It seems to me they went out of their way to accommodate your needs!

Being a regular visitor, I have to say I think the place is great and when told a wait time, it is my choice to do so!

By Pam C.

If I could give no stars I would. Don't believe the 35 min wait for a table.

It took that long for us to be let into the bar and we finally sat at a table over an hour after we joined the queue.

The attitude of the staff was arrogant and unapologetic - guess that's how they've been trained. Ordered drinks but had to wait 15 mins before they arrived.

Tried to order food only to be told no burgers available as they hadn't been delivered that morning. Couldn't they have told us that when they sat down!

Mushroom starter was so overcooked I had trouble scraping it off the dish. Pork 'thing' for main was indescribably awful and my daughter should have sent it straight back.

Asked for cheese instead of desert and they finally produced exactly the same cheese as we had been given in the starter platter with the addition of some lumps of dry Parmesan and they tried to get us to pay for bread to go with it!

Altogether the worst eating out experience we have had for years.

By Derek F.

We finally got to dining at Jamie's Italian in Kingston yesterday, and oh how I wish we hadn't bothered.

The only star I can give is for the quality of the staff (with the exception of the kitchen).

The 'crispy squid' starter was possibly the worst squid I've ever had. Our main was the 10 ounce ribeye steak, and a side order of 'posh chips'.

The steak was way under cooked for what we ordered, and was tougher than I've had in some seedy gastro pubs.

As for the 'posh chips', not only did they look awful, they tasted awful too, despite the best efforts of covering them in Parmesan.

The place may be great if your a pasta foodie, but if you're looking for red meat, forget it!

By Becky S.

Went to Jamie's to celebrate our anniversary on Friday 18th September - and I have to say it was one of most enjoyable places I've ever eaten out.

The queue to get in is definately worth it - we waited about half an hour, and we were kept updated by the girl on the door telling us when we could expect a table, which was helpful!

The service was faultless - everyone was friendly and outgoing - there wasn't a member of staff without a smile on their face! The girl who served us knew everything about the food, and was helpful and honest when it came to recommendations.

We ordered fennel & chilli almonds as a nibble to start, at only £1.95 they were a snip- and delicious! We then had the meat anti pasta plank which had all sorts of things on it, and was great to pick at and try a bit of everything!

For mains I had the "Lamb Chop Lollipops" - not really much like lollipops I'll admit, but they were perfectly cooked and just the right portion size. We had a selection of side dishes to accompany the main meal and these included balsamic chick peas, green beans with tomatoes and sauteed new potatoes with rosemary.

It was all so tasty we managed to finish off the lot - my boyfriend had to convince me not to lick clean the chick pea dish, the balsamic sauce was stunning!

For pudding I had the Italian bakewell tart, which was lovely, although I barely had room for it! The evening ended perfectly with cocktails at the bar - I'd recommend the electric punch.

We had a good banter with the bar staff - very chatty and upbeat guys. We even had a little time to admire the decor - we'd barely spotted it during the meal as we were so engrossed! Price-wise it wasnt somewhere I could afford to go too often, but it was well worth it for the experience and the top quality food. I'd definately go there again - I cant wait for a good excuse!

By Mark C.

Good question crabby, I guess by Kingston standards its still better than most so my soft side is taking over.

Its just not as good as it believes it is. It's the overall level of arrogance, like they are doing us a favour by allowing us to eat there.

Lets see if its still around in 24 months.

By Mark C.

vijawo you have got to work for the restaurant or you are eating somewhere else, but as you defend it so much I suspect you work there.

By Mark C.

Eaten there today, ordered a Risotto without looking at the menu only to be told that they don't do risotto on the basis it's to stereotypical Italian.

I would refer you to the name of the restaurant "Jamie's Italian" This is a restaurant that will do you half a dozen different pastas presumably on the basis that pasta is not stereotypical Italian?

I suspect the reason is that a good risotto requires skill and timing rather than the glib, condescending, arrogant, conceited, patronising response given by the waiter.

This truly is a dreadful "Jamie knows best little restaurant" a big fish in a small pond (Kingston).

Do yourself a favour and don't feed the ego.

By Jan-Hendrik O.

We have dined at this restaurant several times since it opened. Unfortunately our family and also many of our friends believe quality have declined tremendously.

After our experience tonight neither of us will EVER visit this restaurant again. One main course (chicken) was off and the smell ruined the evening for everybody at the table.

After complaining, the 22 year old inexperienced manager still tried to convince all of us that there was nothing wrong.

Quality of meals is not good and very inconsistent. This was one of the worst dining experiences we have had in a very long time.

The bill and also a 20 percent tip was paid without making a fuss (the waiters are not the chef/manager/Jamie Oliver after all) but never again.

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