Extremely disappointing experience here last night.Seems like a cosy traditional little italian restaurant, however when my friend ordered one of the most expensive dishes on the menu, Lobster spagetti, it was tough as old boots.When we raised this issue with the waiter, with a look of disdain he grunted and simply walked away. Not very customer friendly!!
We decided we wouldn;t stay for coffee or deserts and when the bill was presented with a suggested service charge of 20% we declined and opted to pay only for our dishes. Again received with a grunt.To make matters worse when we went to the front desk to retrieve our coats from the manager I mentioned to him that 'that was a disappointing meal'. His staff obviously get there customer service skills from him as his response was to turn his back on me and funble around with the other coats.
As it was obvious to everyone in close proximity that he could indeed hear me i persisted 'so you obviously don't want to hear this then' to which he astonsihed me by replying 'NO!' My advice - only visit here if you're prepared to put up with badly cooked food and poor customer service, we certainly won't be going again