I recently went to the La Tasca Restaurant located at West India Quay in London. I planned a group birthday party there with 25 people in our group there. We book on Thursday prior. When we got there and for the duration of the night they had one waitress for our party and the rest of the restaurant. With no dedicated waitress for the group we knew mistakes were destined to happen.
Throughout the night orders had to be repeated with long delays and given to the wrong people. We were told when we made the booking that we would have to use the set group menu and it would be a slight longer wait for anything outside of that. On the night there were no set menus out at La Tasca, only the regular ones, which caused initial delays. My girlfriend and I also picked the restaurant due to it's reputation with paella. Well on the night 2 paellas were ordered, one being for us and was told that would take approx 30 mins.
Most people had received their meals and one of the paellas did come out, but the one for girlfriend and I was delayed 2 and half hours to only find out there had been a mistake and it would take another 30 mins. It was my girlfriend’s party and she was one of few that didn't get served on the night. We asked for 20% discount for the poor service as well as the missing or delayed meal but never recieved it.