I have to agree with Saralmharris - I had a similar experience recently when a group of us went there for my birthday. The service was poor - amongst other things, we had to go for long periods without any wine on the table. I paid a £75 deposit to book the table. I forgot to ask for it back on the night and when I did the next day, the manager refused to give it back. He was extremely unreasonable and difficult to deal with but after two phone calls (he had me on the verge of tears both times) and a visit I got £50 back. They had kept it as a tip, on top of the service charge. Have to say, I like the atmosphere, but won't be going there again!