Immensely disappointing. I organised a night out for my best friends birthday, large group of guys and girls. The door staff, security and 'managers' are condescending, rude and have a lack of customer care, painfully unhelpful and ruthless. My male friends, with pre paid tickets and adhering to the dress code on the website which states ‘fairly relaxed dress code’ but ‘we don’t allow things like sportswear or anything you’d throw on to go to the gym or for a run’ were refused entry because of their footwear. They were wearing Creative Recreations, Ralph Lauren and Prada. People were seen entering with battered Converse, Nike Blazers and Hierarchies. Lee and Elliot (door staff) continued to repeat that the club needed standards and insisted that this dress code was clear but nowhere does is it state on the ticket or website that the footwear they had on was unacceptable or that Converse and Vans were ok. Once we got in, an hour and 30mins later, I was shocked to find queues for the other rooms. Which meant your experience was concentrated to one room, so no value for money going to a large club. Time wasted, the night was emotionally exhausting and a huge let down, would not recommend this for a friends big night out as there is no guarantee you will all get in. Three of my party did not get in, and got a cab all the way back to East London which cost them £70. They were wearing Prada and Ralph Lauren (non gym wear). My friend changed into a pair of old once white converse and was let in, where were the standards there? There is no consistency, clarity or professionalism which is really unacceptable from a club that professes high standards.