I have been going here for probably just over ten years. This used to be a great place, but not anymore. I would usually always go to the Gallery, although more expensive, it worked out roughly the same once you factored in drinks etc. Recently, I have cut back and my most recent visit was with a Premium ticket (especially as Gallery has gone up to £25!), simply to make sure we got seats for this particular film. From start to finish, this was a poor experience. The service for the drinks/sweets/popcorn was pathetically slow, considering there was enough of them there, it was terrible. There was no one checking the Premium Seat tickets, which meant people just sat anywhere, the screen itself was far too hot and then for the first 30 minutes of the film, we had to endure kids running in and out shouting.
I thought this may be a one off, but talking to other people, this is not the case.
I sent a complaint to Odeon which was forwarded to the Manager who said that the issues would be addressed and I would be sent complimentary tickets. This was in the first week in August, I've had no tickets sent to me and my brother went last week and said it was still as bad and that it would be the last time he would be going there also.
It's such a shame that this cinema has gone so down hill. Ten years ago this was a great cinema, now it is awful, avoid! If you live local spend you're money at the O2, you get free car parking when you go to the O2 cinema and it is a much better experience. I live on the Kent border so I will most probably just stick to Bluewater from now on. This place needs a drastic change in direction!