As my local cinema (to home anyway) I come here on a regular basis after work or at a weekend. The cinema itself is OK, certainly not the best but for convenience sake it will do. The location of the cinema is a tad dreary however it is located near to Surrey Quays shopping centre, so every cloud…
My sole complaint is with the staff. Those over the counter are pleasant enough, however the security that search your bag on the way in are in need of a serious customer services lesson to say the least. In no other cinema is my bag searched with such vigor. They are impolite and near enough snatch your bag out of your hand to have a look inside. I have only had one experience when one of the security guys was polite however this is overlooked by the vast impoliteness of others. Never seen him again either.
It is very expensive for what it is (but what cinema isn’t these days) and prices do not reflect the full service you will receive, which is a shame.
Also if there is a queue for tickets (especially Wednesday’s), go to the Ice Cream counter, they serve tickets there too and not just pre booked ones. Learnt that the hard way!
Overall, convenience for convenience sake, but a far cry from the best Odeon ever!!