In response to 'SmackG', I would like to apologise for his experience. This was one of those one-off, freak situations, which occured on a bank holiday monday after an exceptionally busy weekend.
The chef was very apologetic that this incident occured - clearly, fries are not something one should run out of.
And the manager admitted he should have checked with the kitchen first before denying that one of our chefs had borrowed fries from across the road.
I would like to respond to the other points of objection however. Underpinning this review is a sense of outrage that we charge £2.75 for a side of fries, and that we had the temerity to borrow some from elsewhere when we had run out.
Firstly I don't believe £2.75 is out of the ordinary for a side dish in an establishment such as this.
Clearly we make a good mark-up on fries, just as we do for tea & coffee; the important thing to realise is that some dishes are not particularly profitable, and that overall our profit margins are far lower than many bars, restaurants and all fast food outlets.
We are committed to offering excellent value for money.
Secondly, I wonder if this reviewer would rather that our chef did not use his initiative and source fries from elsewhere given this emergency situation - on a bank holiday monday, after an unprecedently busy weekend - when deliveries from our suppliers were not possible.
An error was made in not ensuring we were holding enough stock, and after careful consideration, he decided that given it was 'only' fries (obviously he would not source any other product from a neighbouring restaurant), it was worth getting them in from, yes, Burger King, given a lack of any better alternative.
It is worth noting that no-one else complained about the fries. Once again, we are very sorry (and embarassed) that this happened at all, and have taken steps to ensure we do not run out of fri