We reserved a table with an hours notice, and we were told not to be late as they were very busy. We got there a few minutes early and the place was relatively empty. Surprising, considering they were so busy.
When my partner ordered, he asked the waitress what steak she would recommend, her answer was the ribs are good. He then asked her for a 12oz fillet, which she allowed him to order. 10 minutes later, another waiter came to advise him that the meat was pre-cut into 7oz and he couldn't have what he wanted. Did that waitress not know what a steak was or what was on the menu?
We had garlic bread, which took over half an hour to be served to us and it was rather average in taste. In the end, my partner ordered a 12oz sirloin med/well and I ordered an 8oz sirloin med/rare. Over an hour after we ordered, his steak came med/rare and mine was med/well. Not happy. But I have worked in this industry for years and am quite forgiving, so we just ate and got on with it.
It was a hot evening, so I had ordered a Coke, which I did drink quickly. I then sat with no drink and waited for about 25 minutes for a staff person to be around to ask for another. In any circumstance, the wait staff should be looking out for peoples drinks - but particularly in such hot weather!
When we got the bill an optional 12.5% gratuity was added on. When I went to pay, they had keyed in the full amount including gratuity into the epos machine. When I said I am not paying 12.5%, the waiter asked me how much would I like to give. My answer was nothing. The fact that he asked was all the more infuriating.
A gratuity charge is something that a customer gives to show their gratitude for the service that has been provided. It is an option for me to give, not a mandatory charge for me to pay. Show me you're working for it and I'll pay. I usually tend to tip about 20%, but not this time. I will not be going back to this restaurant again. Very disappointing.