Map

Vue Cinema Westfield information

Vue Cinema Westfield boasts fourteen screens showing all the latest blockbusters. Three of the screens have a cloak room, private bar and concierge service.

Ranked #27 of 89 cinemas in London

Is this venue information incorrect? Help us get it right!

improve this listing

Do you work at Vue Cinema Westfield?

Claim your free listing to take control. Add offers, images, event info and more for free!

claim here
Check-in
Check-in
Check-out
Check-out

show more

What did you think of Vue Cinema Westfield?

your rating

Vue Cinema Westfield reviews



By Diogo C.

Had a very nice experience in here. Actually planned all my day around visiting Westfield and seeing what all the fuss was about and was very surprised with the centre and with the cinema. Had no problems with staff, but then again I never get popcorn so that is one queue I avoid. It is true though, that you have to go up several stairs to actually reach it as the cinema is on the last floor of the centre and nowhere near to any of the main entrances, so plan in advance how early you should reach the centre, to give you walking time from tube, to centre, to cinema. Would definitely recommend.


By Sandra Z.

It' s ok but awful customer service

It' s one of the nicest Vue in London. But the customer service ruins it all sometimes. Either they are rude or don't know what they are talking about.


By Phil L.

Attended the Kingsman Premier with high hopes. It was a didaster from the start! Staff were completely disorganised. There was conflicting information about start times and seating. Several people had to move seats (many arguments took place). The start of the movie was also delayed. How do you find the screen and seat number when your ticket has been taken. The website promised a poster. Many left without one. We had to go and ask the general staff when leaving who were unaware. Seat movies meant either your googy bad had gone, been half eaten, or was over supplied blocking the aisles. I would also suggest some vending machines might save time on the extra long food counter queues! I heard many others grumbling!


By Phil L.

Attended the Kingsman Premier with high hopes. It was a didaster from the start! Staff were completely disorganised. There was conflicting information about start times and seating. Several people had to move seats (many arguments took place). The start of the movie was also delayed. How do you find the screen and seat number when your ticket has been taken. The website promised a poster. Many left without one. We had to go and ask the general staff when leaving who were unaware. Seat movies meant either your googy bad had gone, been half eaten, or was over supplied blocking the aisles. I would also suggest some vending machines might save time on the extra long food counter queues! I heard many others grumbling!


By Phil L.

Attended the Kingsman Premier with high hopes. It was a didaster from the start! Staff were completely disorganised. There was conflicting information about start times and seating. Several people had to move seats (many arguments took place). The start of the movie was also delayed. How do you find the screen and seat number when your ticket has been taken. The website promised a poster. Many left without one. We had to go and ask the general staff when leaving who were unaware. Seat movies meant either your googy bad had gone, been half eaten, or was over supplied blocking the aisles. I would also suggest some vending machines might save time on the extra long food counter queues! I heard many others grumbling! Luckily the good movie focused attention away from these issues!


By Ana S.

I went with three of my 19 year old friends to see The Five Year Engagement. We look very old and have no problem getting into clubs without being ID'd. However the woman selling the ticket insisted on having some form of ID, telling us that we should have brought photocopies of our passport with us! Of course we didn't and we ended up going to another cinema. This film is rated 15 by the way - if you want to go to this cinema I suggest you book online.


By John S.

Nice screen, and brilliant sound. Went to see Avengers 3d in screen 17 Extreme, last night (Friday night) which is similar to IMAX with a 4K extra hi-def screen. That and the movie were brilliant, that's the good out of the way. Firstly, we booked tickets on-line. Go to cinema, thankfully we were going to a very late showing after dinner, so we decided to pick up our tickets before going out for dinner. The ticket booths are the only way to get tickets and they are buy AND collect. Suffice to say that buying takes probably 5 mins at the machine, with constant timeouts, pickup only 30s or so. So we were in the same queue as those buying. So there was no benefit to buying online as you wait in the same queue. This combined with only 4 of the 8 machines not displaying out of order, and one of the remaining 4 not accepting any cards for purchase or pickup meant 40mins to pick up our pre-paid tickets! thats with a £1.50 handling fee for the honour. Moreover signs informed you to go the the desk if there was any problems... there was a 'manned' desk next to the booth which had 4 seats and NO STAFF! Why don't they have pickup only booths, therefore the queues will move much quicker, and encourage more people to buy on-line. Also we gave up on the queues for refreshments thanks to not having enough time, so the cinema is missing out on revenue also. I appreciate this is difficult economic times, but this cinema is just plainly a complete shambles, a common thread of much of Westfield Stratford. This cinema give the money spent and the technology present, is got to be the worst cinema I have ever been to. I would have complained at the cinema, except guess what... no staff to complain to!


By Stuart C.

Disappointment on every visit to this cinema. With higher than average ticket prices you would expect a reasonably good standard. The problems start right from when you want to buy a ticket. I bought tickets online but at the cinema the ticket machines weren't working and there were no staff to help. We had to queue at the food counter, which the other reviewers have highlighted as being very slow without enough staff - who are petty miserable too. Then, because the screens are automated - no projectionist - the trailers ran twice so the film started a few minutes late leading to the house lights automatically coming on a few minutes before the end of the film. it is so disappointing that the cinema takes no pride in its service or customer care.


By Leah W.

Upon arriving at Vue in Westfield the expectation was that being a new cinema in the amazing new shopping centre it would be clean, large and running smoothly. The only factor it ticked was being large and that just meant that there was more floor for people to spill their popcorn and coke. This mess clearly had not been cleaned up all day, which is in stark contrast to the clean interior of the shopping centre. If you ignore the fact you could potentially break your neck through slipping on this coca cola laced floor, you still cannot ignore the fact that you have to wait for about 20 minutes before you can buy any food, drink and your tickets. The reason being was that the staff were so slow and small in number that they couldn't cope with the demand and thus we were late for our viewing. The seats were comfy however and the screens large however the appalling entrance and service meant that this cinema completely let down the amazing new shopping centre it features in. I am in my twenties and not prone to writing reviews either good or bad, but such was the poor experience, i felt indebted to all who thought to go. There is the Shepherds bush Vue across the road from Westfield, go there-they clean up and serve you within 5 minutes. Frankly the least you'd expect.


By Denise D.

Lat minute decision to go and see the Wolfman last night at Vue Cinema Westfields.Loved the cinema and seats.Easy to book online and to collect tickets, although only 1 ticket printed at the collection machine despite having booked and paid for 2 online 15mins before collection. Thankfully, staff believed me and let us both in. Only draw back for me was the long walk to the cinema (3rd floor) from the Wood Lane Entrance, then again once you're inside to the relevant screen and again when leaving due to various areas having been blocked off at close of business. Also, staff need to ensure seats are cleaned before next showings, we arrived at our seats only to find popcorn had been split and left all over them! Overall an enjoyable experience especially not having to move around in your seat in order to see past the head of the person's sitting in front of you, providing your happy with the long walk. Excellent leg room too! Denise Ladbroke Grove

Find a film or cinema