Nice screen, and brilliant sound. Went to see Avengers 3d in screen 17 Extreme, last night (Friday night) which is similar to IMAX with a 4K extra hi-def screen. That and the movie were brilliant, that's the good out of the way.
Firstly, we booked tickets on-line. Go to cinema, thankfully we were going to a very late showing after dinner, so we decided to pick up our tickets before going out for dinner. The ticket booths are the only way to get tickets and they are buy AND collect. Suffice to say that buying takes probably 5 mins at the machine, with constant timeouts, pickup only 30s or so. So we were in the same queue as those buying. So there was no benefit to buying online as you wait in the same queue. This combined with only 4 of the 8 machines not displaying out of order, and one of the remaining 4 not accepting any cards for purchase or pickup meant 40mins to pick up our pre-paid tickets! thats with a £1.50 handling fee for the honour. Moreover signs informed you to go the the desk if there was any problems... there was a 'manned' desk next to the booth which had 4 seats and NO STAFF!
Why don't they have pickup only booths, therefore the queues will move much quicker, and encourage more people to buy on-line. Also we gave up on the queues for refreshments thanks to not having enough time, so the cinema is missing out on revenue also. I appreciate this is difficult economic times, but this cinema is just plainly a complete shambles, a common thread of much of Westfield Stratford. This cinema give the money spent and the technology present, is got to be the worst cinema I have ever been to. I would have complained at the cinema, except guess what... no staff to complain to!