Vue Cinema Westfield Stratford City information

Vue Cinema Westfield Stratford City has 17 screens showing all the latest Hollywood and British blockbusters.

Ranked #41 of 89 cinemas in London

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Top film times for Vue Cinema Westfield Stratford City

Fri 18 Jan 2019 to Thu 24 Jan 2019

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Opening Hours
Opening Hours
Daily 11:00-23:00

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What did you think of Vue Cinema Westfield Stratford City?

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Vue Cinema Westfield Stratford City reviews

By Diogo C.

This place is exactly like the other Westfield in terms of location and setting. Both set in extremely huge shopping centres, which means that you have to plan accordingly so you can get from tube to centre to cinema on time. The queues tend to be big, just like everything else in this place, but the screens are also big and the staff is quite nice. So, just plan accordingly and you will enjoy your cinema experience.

By Phil L.

Attended the Kingsman Premier with high hopes. It was a didaster from the start! Staff were completely disorganised. There was conflicting information about start times and seating. Several people had to move seats (many arguments took place). The start of the movie was also delayed. How do you find the screen and seat number when your ticket has been taken. The website promised a poster. Many left without one. We had to go and ask the general staff when leaving who were unaware. Seat movies meant either your googy bad had gone, been half eaten, or was over supplied blocking the aisles. I would also suggest some vending machines might save time on the extra long food counter queues! I heard many others grumbling!

By V C.

Shambolic! Spent 10 minutes waiting to pick up pre booked tickets as there is no separate machine for this. Then spent 25 minutes in a queue for some popcorn and eventually gave up. During that time I moved forward twice and watched as at least 20 others just walked away. I spoke to the manager about the delay (who was standing by with a colleague watching the queues) and his response was "We are very busy today!" I found out that people were queuing to buy tickets as well as drinks and snacks at the same time. I wonder whose bright idea that was?! When I finally left the cinema. Having seen a movie I did not book because I was told to go to a particular screen number, and by the time the name of the movie came up I had missed the start of the show I booked to see. Another example of sheer stupidity by the management. Put the names of the movies above the door then even if your staff get it wrong the movie goer has some hope! Will not be returning and suggest that anyone reading this should stay at home and/or support your local cinema or at the very least come prepared for a very long wait!

By M L.

Agree with many of the comments above. Service is very poor. If you do come to this cinema, pre-book your tickets online. Unfortunately every time there is confusion at the ticket machines, with people choosing their seats and as such there is associated queuing. If you pre-book you typically don't have to wait longer than 5-6 minutes to pick up your tickets using your payment card. Upstairs is where the frustration begins. Upon leaving the escalator you turn left and are presented with a lines of people, often 10+ deep, often in groups. If you haven't factored in 20+ minutes before the start of your film, forget it. The cinema clearly needs more people and more tills on the refreshment counter. The ice cream counter is the same. Also the staff require improved training as there is clearly no sense of urgency, partly hence the queuing. The cinema screens fortunately are good. The VIP seats are highly recommended as they reduce some of the problems associated with normal seats and the general public. Unfortunately the service and queuing lets the venue down.

By Paige T.

After queuing for 30 minutes we finally got to the front of the que, the man serving us was extremely rude when we was showing our I.D saying that this was not acceptable as I.D dispite our ages being on them, we asked him what form of I.D was acceptable and be replied a passport or birth certificate I find that hard to believe that they would expect us to carry those documents around. The manager then came over who was equally unhelpful and disrespectful and told us to leave. This has put me off going the that cinema again.

By Sarah C.

I have been attending this cinema most weeks since its opening. However, last week I was spoken to extremely rudely by a member of staff at the drinks/ticket section. Me and the people I was with asked for student tickets to a film, and whilst we were getting our student I.D. cards from our purses, we were asked, "have you been here before?” When we replied that yes we had been, she very aggressively told us "Well then you should know what to do, next time you have the I.D. cards ready for me and don't keep me waiting". However, it had taken us a matter of seconds to get our I.D. cards so we certainly were not keeping her waiting in any way. When we told her not to speak to us so rudely, and asked for her name as we wanted to make a complaint, she aggressively yet again shoved her staff pass in the air, and told us "to go away" and that she would not serve us. Not only was the situation completely embarrassing, but completely unnecessary. I have as a direct result been totally put off the cinema, and am appalled at the disgusting customer service that the member of staff displayed.

By Elizabeth J.

Service is slow and poor. It is not what you should be getting considering the price you pay to go to the cinema nowadays. The queues are long and there is no stand where you can just buy tickets from a real person. Upon arrival it took us 30 minutes to get our tickets, popcorn and to get inside. I was not impressed with this cinema.

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