I have been attending this cinema most weeks since its opening. However, last week I was spoken to extremely rudely by a member of staff at the drinks/ticket section. Me and the people I was with asked for student tickets to a film, and whilst we were getting our student I.D. cards from our purses, we were asked, "have you been here before?” When we replied that yes we had been, she very aggressively told us "Well then you should know what to do, next time you have the I.D. cards ready for me and don't keep me waiting". However, it had taken us a matter of seconds to get our I.D. cards so we certainly were not keeping her waiting in any way. When we told her not to speak to us so rudely, and asked for her name as we wanted to make a complaint, she aggressively yet again shoved her staff pass in the air, and told us "to go away" and that she would not serve us. Not only was the situation completely embarrassing, but completely unnecessary. I have as a direct result been totally put off the cinema, and am appalled at the disgusting customer service that the member of staff displayed.